Privacy Notice

Welcome to www.HomeServeglobal.com (the ‘Website’). We are HomeServe plc, a company registered in England under registration number 02648297 (‘HomeServe’, ‘we’, ‘our’ or ‘us’ for short). Our registered office is at Cable Drive, Walsall WS2 7BN.

‘You’ and ‘your’ means you as a user of our Website for whatever purpose.

Here at the HomeServe Group we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that your privacy is protected every step of the way. This privacy notice (‘Privacy Notice’), which supplements our Terms of Use, is intended to inform you how we gather and use information about you. The Privacy Notice is important so please do take a minute to read and understand it.

What information do we collect?

We collect information to enable us to respond to your contact request and to monitor site usage levels.

We collect information in two ways:

  1. Information you give us.
  2. Information we collect from your use of our website.

Information that you give us

To enable us to effectively communicate with you we need to collect your contact details when you submit a contact request. When we do ask you to provide us with this information, it may be done online via our Website.

Information we collect from your use of our Website

Cookies and anonymous identifiers: Like many other websites, we use “cookies” to help us gather and store information about visitors to our Website (https://www.homeserveglobal.com). A cookie is a text-only string of information that a website transfers to the cookie folder of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. We may collect information about your computer and your visits to this Website such as:

  • IP address
  • geographical location
  • browser type
  • referral source
  • length of visit and number of page views

We may use this information in the administration of this Website, to improve the websites usability, and for marketing purposes. You cannot be identified as an individual from this type of information.

We use the information we collect in the following ways:

  • To respond to a contact request you have made.
  • To ensure that the content of our Website is presented in the most effective manner for you and your computer.

We will not share your details with any organisation or persons outside of HomeServe or its direct affiliates without your prior permission.

Whenever we collect your personal information we’ll give you the opportunity to let us know if you’d like us to get in touch in the future. We promise not to inundate you with messages but we also understand if you’d prefer not to receive anything further from us.

Links to other websites

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another website, our Privacy Notice will no longer apply. Your browsing and interaction on any other website, including websites which have a link on our Website, are subject to that website’s own rules and policies. Please read the rules and policies relating to that website before proceeding.