Coronavirus Update Keeping homes running in a crisis Learn more

Helping Utilities Engage

Driving more valuable customer relationships for our partners
Get in touch

Keeping homes running in a crisis – we are in it together

Watch a message from Richard Harpin our CEO and download our booklet of crisis considerations for your business and how we’ve responded.

About HomeServe

HomeServe works with large utility, OEM and insurance companies to provide 8.3 million customers with home repair and improvement services.

Find out more about Homeserve PLC

Customer engagement

Homeserve – come inside 

What we do

HomeServe in the media

  • The Sunday Times
  • The Sun
  • The Times
  • Financial Times
  • El Economista
  • Utility Week
  • Customer Service Manager
  • Mundo
  • Odiaro
  • Qual Imovel
  • Canal Energia

HomeServe at a glance

 111m

Affinity partner households

 8.3m

Customers

 82%

Retention rate

 £201.7m

Adjusted operating profit

(for the year ended 31 March 2020)

Our locations

UK

 Began operations 1993

 1.8m customers

 £372.9m revenues (FY 2020)

North America

 Began operations 2003

 4.4m customers

 £429.5m revenues (FY 2020)

Spain

 Began operations 2007

 1m customers

 £154.1m revenues (FY 2020)

France

 Began operations 2001

 1.1m customers

 £111.8m revenues (FY 2020)

Who we work with

HomeServe works with some of the largest Utility companies in the world in joint ventures and long-term partnerships.

  • VEOLIA
  • Thames Water
  • AEP
  • Suez
  • COBB EMC
  • EDISON
  • endesa
  • FirstEnergy
  • South Staffs Water
  • Utilities Inc
  • Aviva

Case studies

See a few of our Home Services propositions in action.

Veolia Eau

Market: France

Trade: Water

The Veolia Group specialises in energy, water and waste management and all associated technologies

Aviva

Market: UK

Trade: Insurance

Aviva is a British multinational insurance company with around 33 million customers across 16 countries

AEP

Market: USA

Trade: Electrical

AEP are one of the largest electrical companies in the United States

Get in touch

If you would like to hear more about the Home Services opportunity, please complete the form below and we will be in touch.