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Helping Utilities Engage

Driving more valuable customer relationships for our partners
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Keeping homes running in a crisis – we are in it together

Watch a message from Richard Harpin our CEO and download our booklet of crisis considerations for your business and how we’ve responded.

The Engagement Opportunity

Download our global report to find out how customers view their relationship with their Utility company, what their concerns are around the home, and understand their interest in the solutions we can provide.

Read more

About HomeServe

HomeServe works with large Utility companies to provide 8.2 million customers with home repair and improvement services.

Find out more about Homeserve PLC

Customer engagement

Homeserve – come inside 

What we do

HomeServe in the media

  • The Sunday Times
  • The Sun
  • The Times
  • Financial Times
  • El Economista
  • Utility Week
  • Customer Service Manager
  • Mundo
  • Odiaro
  • Qual Imovel
  • Canal Energia

HomeServe at a glance

 106m

Affinity partner households

 8.2m

Customers

 82%

Retention rate

 £174.8m

Adjusted operating profit

(for the year ended 31 March 2019)

Our locations

UK

 Began operations 1993

 2m customers

 £391.7m revenues (FY 2019)

North America

 Began operations 2003

 4m customers

 £333.4m revenues (FY 2019)

Spain

 Began operations 2007

 1.1m customers

 £140.8m revenues (FY 2019)

France

 Began operations 2001

 1.1m customers

 £104.6m revenues (FY 2019)

New markets

Investments in new geographies and Home Experts

 0.2m customers

 £40.4m Home Experts revenues (FY 2019)

Who we work with

HomeServe works with some of the largest Utility companies in the world in joint ventures and long-term partnerships.

  • VEOLIA
  • Thames Water
  • AEP
  • Suez
  • COBB EMC
  • EDISON
  • endesa
  • FirstEnergy
  • South Staffs Water
  • Utilities Inc
  • Aviva

Case studies

See a few of our Home Services propositions in action.

Veolia Eau

Market: France

Trade: Water

The Veolia Group specialises in energy, water and waste management and all associated technologies

Aviva

Market: UK

Trade: Insurance

Aviva is a British multinational insurance company with around 33 million customers across 16 countries

AEP

Market: USA

Trade: Electrical

AEP are one of the largest electrical companies in the United States

Get in touch

If you would like to hear more about the Home Services opportunity, please complete the form below and we will be in touch.