What we doWe help Utility companies acquire and retain more valuable customer relationships by extending their relevance within their customers’ homes.
We have seen Home Services propositions increase customer satisfaction by over 77%, reduce churn by over 20% and double customer lifetime value in some cases.
more satisfied customer
Gas customers versus non policy holders – USA Utility
reduction in churn
Customers holding Home Services policy versus not – UK Utility
more likely to feel services more valuable
Electricity customers versus non policy holders – USA Utility
What are Home Services?
Customers across the world struggle with issues that prevent their homes from running smoothly… failure of mains electrics, blocked drains, gas leaks and more. We know that finding a reliable tradesperson can be troublesome. Our membership or on-demand Home Services propositions provide customers with on-call access to trusted home experts, ready to tackle home repairs and improvement projects.
Repair or replacement of plumbing, heating and cooling systems, and electrics
Installation of heating/cooling systems
Smart home device installation and management
Online access to vetted home experts for on-demand jobs and home improvements
Why Home Services for Utilities?
In a fast changing energy environment, where technology allows home owners greater control of their energy usage, maintaining a close connection with their customers is a key challenge for Utility companies. Extending reach and relevance within customers’ homes through more engaging products, experiences and communications, Utilities can drive more connected and valuable customer relationships.
The Home Services difference
We work hard to ensure that our products and services offer genuine value and make customers’ lives easier and less stressful. In fact our research shows that the perceived value of our home assistance cover is greater than the actual cost. We pride ourselves on delivering exemplary service and embracing the highest standards on behalf of our Utility partners. We consistently deliver on our promises to customers across the globe, which has been recognised by numerous awards.
Our 20+ years of expertise in the field of home services, technologies, and customer management strategies ensure we deliver a more effective solution, more quickly for our partners.
Best Home Emergency Cover – UK (third consecutive year)
Customer Services Department of the year – USA
Recognised for contribution to society – Spain
Customer Services awards – France
Most Improved Company for Customer Satisfaction in the Services sector – UK
Honoree 3rd year in a row – USA