Veolia Eau

The Veolia Group specialises in energy, water and waste management and all associated technologies.


Veolia Eau France are the number one operator in the French water market with 38% market share.

Market: France

Trade: Water

Created as a joint venture with Veolia in 2001, HomeServe acquired Veolia’s shareholding in Domeo (now HomeServe France) in 2011.

The current partnership deal runs until 2021 and has surpassed expectations for both HomeServe and Veolia.

Through this partnership we were able to offer turnkey solutions to Veolia to increase their service offering, bring peace of mind to their customers and create an additional and lucrative revenue stream.

We were also able to assist in their product development, direct marketing efforts, increase the upsell proposition and work alongside them across customer relationship management.

“HomeServe set up a joint venture for us in France. We each invested €2m . The business today is worth €350m. We could not have achieved that on our own.”

Jean Marc Monguillet, General Manager, Groupe Generale des Eaux

 The results

1m customers generated through partnership

23% conversion rate on transferred calls through direct mail

89% renewal rate on customers