The Veolia Group specialises in energy, water and waste management and all associated technologies.
Veolia Eau France are the number one operator in the French water market with 38% market share.
Created as a joint venture with Veolia in 2001, HomeServe acquired Veolia’s shareholding in Domeo (now HomeServe France) in 2011.
The current partnership deal runs until 2021 and has surpassed expectations for both HomeServe and Veolia.
Through this partnership we were able to offer turnkey solutions to Veolia to increase their service offering, bring peace of mind to their customers and create an additional and lucrative revenue stream.
We were also able to assist in their product development, direct marketing efforts, increase the upsell proposition and work alongside them across customer relationship management.
1m customers generated through partnership
23% conversion rate on transferred calls through direct mail
89% renewal rate on customers