News and opinion
The latest news and opinion from HomeServe
Utilities on the hot seat of renewable energy
Over the last 30 years, renewable energy has gone from a fringe movement to a fully-fledged contender in the Utility sector. Thanks to large initial investments by governments interested in cleaner energy, the sector is now growing exponentially.
HomeServe establishes joint venture in Japan as part of global partnership strategy
LONDON – 14 February 2019 – HomeServe plc (“HomeServe”), the international home repairs and improvements business, has signed an agreement with Mitsubishi Corporation (“MC”) to establish a joint venture (“JV”) in Japan.
Profits, more and more a result of successful partnerships
We believe in the power of partnerships as an accelerator. This article explores how Utilities such as #eon and Eneco have profited from collaboration, as well as the lift in engagement home service programmes have brought to the likes of Veolia and First Energy.
Strengthening and lengthening Utility customer relationships
Home Services offerings can become successful strategies for Utilities wanting to strengthen and lengthen relationships with their customers.
Smart home success factors for Utilities
With the size of the smart home market expected to quadruple by 2023, we have outlined some success factors to consider in order to capitalise on this opportunity.
5 customer trends Utilities can leverage positively
Utilities have a prime role to play in this revolution, if they can embrace change and keep pace with their customers’ needs. To that end, here are 5 global customer trends Utilities can positively leverage.
Learning from Telcos
Lessons learned from other sectors can set Utilities on the path to customer engagement
Turning satisfaction into returns
We know having satisfied customer is a good thing, but what is the impact on business metrics?
Smart home revolution
Utilities must grab the smart home revolution by the horns if they are to remain relevant in customers’ homes
Global report reveals top challenges and opportunities for Utility providers
‘The Engagement of Opportunity for Utilities’ report by HomeServe surveyed 20,000 Utility customers across 20 countries.