News and opinion

With increasing energy demands coinciding with the move to deregulation and regional concessions for electrical supply, it is the first movers amongst the private Utility companies who are set to reap the rewards.

Once viewed as secondary to an organisation’s main activities, ancillaries have taken center stage in many sectors in recent years. Utilities have an opportunity to follow in the footsteps of travel and financial industries to benefit from services ‘beyond the meter’.

The Millennial generation, as more reluctant DIY-ers, present an opportunity as an audience for home services.

With a complex, heavily regulated environment and aggressive green agenda, the outlook for Utilities in Australia presents challenges but also great opportunities for those wishing to extend their relevance in customers’ homes.

Forming critical partnerships through strategic outsourcing is a key lever for businesses wanting to leapfrog the competition, as Richard Branson confirms

Reflecting on our 25 years of supporting partners with their customer relationships, we have penned our thoughts on ‘becoming more relevant in your customers’ homes’.