News and opinion

Reflecting on our 25 years of supporting partners with their customer relationships, we have penned our thoughts on ‘becoming more relevant in your customers’ homes’.

Over the last 30 years, renewable energy has gone from a fringe movement to a fully-fledged contender in the Utility sector. Thanks to large initial investments by governments interested in cleaner energy, the sector is now growing exponentially.

We believe in the power of partnerships as an accelerator. This article explores how Utilities such as #eon and Eneco have profited from collaboration, as well as the lift in engagement home service programmes have brought to the likes of Veolia and First Energy.

Home Services offerings can become successful strategies for Utilities wanting to strengthen and lengthen relationships with their customers.

With the size of the smart home market expected to quadruple by 2023, we have outlined some success factors to consider in order to capitalise on this opportunity.

Utilities have a prime role to play in this revolution, if they can embrace change and keep pace with their customers’ needs. To that end, here are 5 global customer trends Utilities can positively leverage.

Lessons learned from other sectors can set Utilities on the path to customer engagement

We know having satisfied customer is a good thing, but what is the impact on business metrics?