News and opinion
The latest news and opinion from HomeServe
Strengthening and lengthening Utility customer relationships
Home Services offerings can become successful strategies for Utilities wanting to strengthen and lengthen relationships with their customers.
Smart home success factors for Utilities
With the size of the smart home market expected to quadruple by 2023, we have outlined some success factors to consider in order to capitalise on this opportunity.
5 customer trends Utilities can leverage positively
Utilities have a prime role to play in this revolution, if they can embrace change and keep pace with their customers’ needs. To that end, here are 5 global customer trends Utilities can positively leverage.
Learning from Telcos
Lessons learned from other sectors can set Utilities on the path to customer engagement
Turning satisfaction into returns
We know having satisfied customer is a good thing, but what is the impact on business metrics?
Smart home revolution
Utilities must grab the smart home revolution by the horns if they are to remain relevant in customers’ homes
Global report reveals top challenges and opportunities for Utility providers
‘The Engagement of Opportunity for Utilities’ report by HomeServe surveyed 20,000 Utility customers across 20 countries.
The Engagement Opportunity for Utilities
New Research from HomeServe reveals the opportunity for Utilities to become more relevant in customers’ homes.
Homes of the Future
How smart technology is changing the dynamic between customers and their Utility providers
HomeServe’s latest US acquisition
HomeServe announced its largest ever acquisition, of certain of the trade and assets of the home assistance cover business of Dominion Products and Services business in the US.