Independent study hails HomeServe as the UK’s most improved company for customer service.
An in-depth survey of some of the UK’s biggest brands run by the Institute of Customer Service reveals HomeServe is the country’s most improved company for Customer Satisfaction in the “Services” sector since records began in 2009. The bi-annual UK Customer Satisfaction Index (UKCSI), assessed more than 30 measures of Customer experience covering professionalism, quality and efficiency, ease of doing business and timeliness.
Home Services offerings can become successful strategies for Utilities wanting to strengthen and lengthen relationships with their customers.
With the size of the smart home market expected to quadruple by 2023, we have outlined some success factors to consider in order to capitalise on this opportunity.
Utilities have a prime role to play in this revolution, if they can embrace change and keep pace with their customers’ needs. To that end, here are 5 global customer trends Utilities can positively leverage.