Bulletin Issue 2

Once viewed as secondary to an organisation’s main activities, ancillaries have taken center stage in many sectors in recent years. Utilities have an opportunity to follow in the footsteps of travel and financial industries to benefit from services ‘beyond the meter’.

The Millennial generation, as more reluctant DIY-ers, present an opportunity as an audience for home services.

With a complex, heavily regulated environment and aggressive green agenda, the outlook for Utilities in Australia presents challenges but also great opportunities for those wishing to extend their relevance in customers’ homes.